Last updated: 16 October 2026
Cancelling an order
- Food is made fresh, so please call or WhatsApp us on +91 90041 67448 within 5 minutes of placing the order. If we have not started preparing it, we will cancel it and refund you in full.
- Once an order is being prepared or is out for delivery, it cannot be cancelled.
- If we cancel your order (for example, an item is unavailable or your address cannot be reached), you will get a full refund.
Problems with your order
If something is wrong, contact us within 1 hour of delivery with your order reference (it looks like MH261016-XXXX) and, where possible, a photo.
- Missing or wrong item: we will send the correct item or refund its price.
- Food spilled, spoiled or not as described: we will replace the item or refund it, after a quick look at the photo.
- Order not delivered at all: full refund.
- We cannot refund for change of mind after the food has been prepared, or for taste preferences, but please tell us — we want to put it right.
Failed or double payments
If money is deducted but your order is not confirmed, or you were charged twice, it will be refunded to you automatically by your bank/Razorpay, usually within 5 to 7 working days. If not, send us the payment id and we will follow it up.
How refunds are paid
Refunds go back to the original payment method (the same UPI, card or bank account you paid with). After we approve a refund it usually reaches you in 5 to 7 working days, depending on your bank. We cannot refund in cash.
Contact
Misal Hub, Shop 2/3, Silver Cassia Apartment, Pleasant Park Road, near Gayatri Dham, Mira Road East, Mira Bhayandar, Maharashtra 401107. Phone / WhatsApp +91 90041 67448. Email misalhub@gmail.com.
